Privacy Policy

This Privacy Policy outlines the practices and procedures regarding the collection, use, and disclosure of personal data when you engage with our service, including SMS communication. By using our service, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Words with initial capital letters have specific meanings, which apply regardless of singular or plural form.

Definitions

• Account: A unique account created to access the Service or parts of the Service.
• Affiliate: An entity that controls, is controlled by, or is under common control with another party.
• Company: John Piccirilli Plumbing and Heating and Air Conditioning, located at 1019 Conklin Rd, Conklin New York 13748.
• Cookies: Small files placed on your devices containing details of your browsing history.
• Country: United States of America.
• Device: Any device that can access the Service (e.g., computer, mobile device).
• Personal Data: Any information that can identify or be used to identify you.
• Service: Refers to the Website and other related services.
• Service Provider: A third-party entity that processes data on behalf of the Company.
• Usage Data: Automatically collected data from your use of the Service, including device information and page interactions.
• Website: Refers to John Piccirilli Plumbing and Heating and Air Conditioning website, accessible at www.jpplumbingheating.com.
• You: The individual accessing or using the Service.

2. Collecting and Using Your Personal Data

Types of Data Collected

• Personal Data: When using our service, we may collect identifiable information, such as:
  • Email address
  • Name (first and last)
  • Phone number
  • Address (state, city, postal code)
• Usage Data: We collect Usage Data automatically when you use the Service, including:
  • IP address
  • Device information (browser type, version, etc.)
  • Pages visited and time spent on them
  • Diagnostic data

Tracking Technologies and Cookies

We use Cookies and similar technologies to track activity and enhance user experience. Cookies are categorized as:

• Essential Cookies: Necessary for website functionality.
• Functionality Cookies: Used to remember preferences and improve the user experience.

You can modify your browser settings to refuse Cookies, but this may limit some functionality.

3. Terms of Service for SMS Communication

Consent for SMS Communication

Customers may separately opt in to receive marketing text messages. Marketing consent is optional and is not required to receive service-related communications. SMS consent and phone numbers will not be shared with third parties or affiliates for their own marketing purposes.

By consenting to receive SMS communications, you acknowledge that the information collected during the SMS consent process will not be shared with third parties or affiliates.

Opt-In Consent Outside of the Website

• You will be informed of the types of communications you will receive, including service-related messages such as appointment confirmations, appointment reminders, technician arrival notifications, service updates, estimates, invoices, maintenance reminders, and customer support communications.
• You will be informed that standard messaging and data rates may apply from your mobile carrier.
• By providing verbal consent during a service scheduling call or through another approved consent method, you expressly consent to receive SMS communications from John Piccirilli Plumbing, Heating & Air Conditioning as described in this Privacy Policy.
• You can opt-out of receiving SMS communications at any time by texting “STOP” to any message.

Mobile opt-in details will not be shared with 3rd parties for the marketing purposes of those parties.

Types of SMS Communications

• For Customers: Appointment confirmations, appointment reminders, technician updates, service notifications, estimates, invoices, maintenance reminders, customer support responses, and other communications related to requested plumbing, heating, air conditioning, generator, and related services.

4. Use of Your Personal Data

We may use your personal data for the following purposes:

• To provide and maintain our service, including monitoring usage.
• To manage your account and registration.
• To contact you regarding requested services, appointments, account information, maintenance reminders, service updates, and, if separately authorized, promotional offers and seasonal discounts.
• To process requests and improve our service.

5. Retention of Your Personal Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. You may request deletion of your personal data by contacting us.

6. Disclosure of Your Personal Data

• Legal Requirements: To comply with legal obligations.
• Business Transactions: In case of mergers, acquisitions, or business sales.
• Public Authority Requests: As required by law.

7. Security of Your Personal Data

While we take steps to protect your personal data, no method of transmission over the internet is 100% secure.

8. Unsubscribing from SMS Communications

To stop receiving SMS communications, reply “STOP” to any message from John Piccirilli Plumbing and Heating and Air Conditioning.

To request the removal of your personal data, contact us at jpiccplumbing@stny.rr.com or call 607-775-1316.

9. Children’s Privacy

We do not knowingly collect personal data from children under 13 years old.

10. Changes to This Privacy Policy

We may update our Privacy Policy and will notify you of any changes by posting the updated policy on this page.

11. Contact Us

For any questions or concerns, please contact us:

• Email: jpiccplumbing@stny.rr.com
• Phone:607-775-1316

12. HELP instruction

Reply HELP to any SMS message for assistance or contact John Piccirilli Plumbing, Heating & Air Conditioning at 607-775-1316.